Please read these General Terms and Conditions (hereinafter - T&Cs) and Privacy notice before putting a checkmark next to the "I agree" field and opening your Genome Wallet. By putting a checkmark and agreeing to these T&Cs, you agree to enter into an Agreement with us.
By putting a checkmark next to the "I agree" field, opening, accessing, or using this site, Genome Wallet, or Genome Services, you acknowledge that you have carefully read, fully understood, accept, and agree to all of the provisions contained in these T&Cs and Privacy notice.
If you do not agree to these T&Cs and/or our Privacy notice, you shall not check the "I agree" field and must refrain from opening, accessing, or using this site, Genome Wallet or Genome Services immediately.
The capitalized terms used in these T&Cs shall have the following definitions:
“Agreement” means these T&Cs in their entirety, including Genome Fees and Charges and any annexes, schedules, amendments and other documents supplemented thereto in whatever form;
“Balance” means the value of funds that a natural or legal person holds on Genome Wallet (any of its subaccounts, as specified in Clause 1.25) in one or several Supported Currencies;
“Business Day” means a day when banks are normally open for business in Lithuania, and excludes Saturdays, Sundays, national and public holidays in Lithuania. We reserve the right to set different Business Days for different Genome Services;
“E-Money” means electronically stored monetary value as represented by a claim on Us which is issued on receipt of funds for the purpose of making Transactions and which is accepted by a natural or legal person other than Us.
“Eco-System Genome” or "Our System" means internet-based software, API and other software and technologies allowing to access Genome Wallet and obtain Genome Services;
“Genome®” means a business name of UAB "Maneuver LT", a legal entity registered in Lithuania with its registration number 304785124. Data on UAB "Maneuver LT" is accumulated and stored in the Register of Legal Entities of the Republic of Lithuania. The address of Genome’s head office is at Žalgirio g. 92-710, LT-09303, Vilnius, Republic of Lithuania. E-mail: email@example.com.
Genome has an electronic money institution license # 32 issued by the Bank of Lithuania on March 29, 2018. Genome as electronic money institution is supervised by the Bank of Lithuania, located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, telephone no. +370 800 50 500. More information about the Bank of Lithuania is detailed by this link https://www.lb.lt/en/.
Any references to Genome shall refer to UAB “Maneuver LT”;
“Genome Fees and Charges" means a list of fees and charges We apply for and in connection with the use of Genome Wallet and Genome Services, as may be amended by Us from time to time, which is placed on the Site and / or sent to You via e-mail upon completion, to Our satisfaction, of the due diligence procedures carried out by Us in order to identify, check and verify Our clients, as well as their businesses and operations.
By accepting these T&Cs You also accept and agree to Genome Fees and Charges. You are required to check Genome Fees and Charges regularly.
For the avoidance of doubt, Genome Fees and Charges referred to in these T&Cs do not cover Genome fees and charges reflecting financial conditions applicable to clients for other services under particular terms and conditions, for example, to merchants under Merchant Terms of Service.
“Genome Mobile App" means a mobile version of Eco-System Genome which will be available to You upon downloading from App Store or Google Play and installing on iOS or Android system;
“Genome Security Credentials" means a common term for Log-in Details, e-signature, OTP code and any other Security Credentials that We provide or make available to You from time to time;
“Genome Services" means supply of Genome Wallet, issuance and redemption of E-Money, execution of Transactions, currency conversion, providing access to Genome User Portal, where You can top-up Your Genome Wallet, make and receive Transactions, proceed with currency exchange, withdraw funds from Our System etc., as well as any other related services or products that We provide or make available to You;
“Genome User Portal" means portal inside Our System (https://my.genome.eu/) therefrom You can use Your Genome Wallet and obtain Genome Services, as detailed in Clause 4.2 below;
“Genome Wallet" means a web-based multicurrency personal or business E-Money account inside Eco-System Genome opened and maintained by Us in Your name or in the name of any other natural or legal person;
“Intellectual Property Rights" means any and all rights existing now or in the future under patent law, copyright law, data and database protection law, trade secret law, trademark law, competition law, whether or not registered or capable of registration, and whether subsisting in any specific country(-ies) or any other part of the world, and any and all other proprietary rights of any kind, including without limitation rights to domain names, as may be updated and expanded periodically;
"Log-in Details" means Your active e-mail address or mobile phone number and strong unique password created by You which are used for registration in Our System and access to Your Genome Wallet;
"Members" means additional users of business Genome Wallet held by the legal person who have access to its E-Money account with different access rights depending on the designated roles, as detailed in Clause 8.3 below;
"OTP code" means one-time password sent to Your verified e-mail address or phone number with Us which is used for the two-factor authentication in Our System, as detailed in Clause 7.1 below;
"Payee" means a natural or legal person who is the intended recipient of funds which has been subject of Transaction;
"Payer" means a natural or legal person who holds a payment account and initiates Transaction or gives instructions to Us to execute Transaction;
"Politically Exposed Person" means a natural person who is or who has been entrusted with prominent public functions and his / her immediate family members or close associates of such person;
"Privacy Notice" means Genome policy governing the processing of personal data, which is place on the Site.
By accepting these T&Cs, You also accept and agree to the provisions of Our Privacy Notice, as amended from time to time. including all its content and subdomains;
"Representative" means a natural person who is acting on behalf of a legal person and is duly authorised under the law or empowered by a legal person for opening and using of its Genome Wallet, as detailed in Clause 8.3 below;
"Security Credentials" means personalized features that We provide or make available to You from time to time to verify Your identity, access to Your Genome User Portal, validity of the use of Genome Wallet and / or other Genome Services or products;
"SEPA" means Single Euro Payments Area which allows payments in Euro according to the unified rules and standards applicable to the countries covered by SEPA zone;
"Site" means Genome site (https://genome.eu/), including all its content and subdomains;
"Supported Currency" means a currency in which We allow to hold funds on Genome Wallet and make or receive Transactions.
For each Supported Currency of Your Genome Wallet will be assigned separate subaccount inside Our System. You can have several subaccounts in one or different Supported Currency;
"T&Cs" means these General Terms and Conditions, Genome Fees and Charges, as well as any other documents supplemented hereto;
"Transaction" means an act initiated by the Payer or on his behalf or by the Payee of placing, transferring or withdrawing funds to or from Genome Wallet;
"Unique Identifier" means a combination of letters, numbers or symbols specified to the payment service user by Us or other payment service provider and to be provided by the payment service user to identify unambiguously another payment service user and / or the payment account of that other payment service user for the Transaction. Under Unique Identifier for the purposes of this Agreement can be understood, without limitation, Wallet ID, IBAN or IBAN and BIC or bank account number and BIC. For internal Genome transfers (incoming and outgoing), under Unique Identifier can be also considered verified phone number or e-mail address of the holder of Genome Wallet with Us;
“Wallet ID” means a Unique Identifier of the holder of Genome Wallet in Eco-System Genome that constitutes of numbers and is assigned by Us in the course of Genome Wallet opening;
“Warranty Reserve" means the value of funds specified in these T&Cs that is held (blocked) by Genome on a separate subaccount of Your Genome Wallet, can be used to cover Your outstanding fees, charges and other financial liabilities, as detailed in Clause 5.9 below, and shall be released at the time of the Agreement termination and closure of Your Genome Wallet.”
“We”, “Our” and “Us” refers to Genome;
“You” and “Your” refers to any user, either natural or legal person, of Genome Site, Genome Wallet or Genome Services.
When You open and use Genome Wallet or Genome Services for the private purposes and not for trade, business or profession, You are treated by Us as the “Consumer”.
In interpreting these T&Cs:
All article, clause, schedule and paragraph headings in these T&Cs are solely for convenience and shall not affect their interpretation;
Unless the context clearly indicates otherwise, words denoting one gender include all genders, words denoting individuals or persons include entities and vice versa, words used in the single include the plural and vice versa, and the words "including", "included", "in particular" and of any similar expression shall be construed as being by way of illustration only and not as limiting the generality of any words preceding them;
References to a person shall include references to that person’s legal representatives, successors and permitted assigns;
References to any statute, statutory, statutory provision, subordinate legislation under the relevant statute, or European Union (EU) Directive or regulation shall include any statute, statutory, statutory provision, subordinate legislation, or EU Directive or regulation which amends or replaces it, or has amended or replaced it.
*SWIFT TRANSFERS ARE TEMPORARILY UNAVAILABLE. COMING SOON.
*SWIFT TRANSFERS ARE TEMPORARILY UNAVAILABLE. COMING SOON.
With Your Genome Wallet You can make and receive, as appropriate, the following transfers / payments:
To make Transaction You will need to enter in Our System and fill out Transaction order details following the relevant on-screen instructions of Your Genome User Portal.
To initiate transfer of funds You will need:
You shall be careful when filling out details of the Transaction order and check that all payment details, including Unique Identifier of the Payee, are accurate, complete and correct. If the payment details You provide to Us are not complete or correct, the Transaction may be delayed or misrouted. We also reserve the right to refuse in the Transaction execution.
You accept that if the Transaction is executed by Us in accordance with the Unique Identifier of the Payee indicated by You in the Transaction order, it shall be deemed to have been executed correctly. If besides the Unique Identifier of the Payee the Transaction order contains any additional information, We shall be liable only for execution of the Transaction according to the Unique Identifier indicated in the Transaction order.
Unless otherwise required under the applicable laws or regulations, when crediting or debiting funds to Genome Wallet according to the Unique Identifier indicated in the Transaction order, We are not obliged to check whether such Unique Identifier received by Us corresponds to the name and surname / name of account holder. In the event that We proceed with such check and find the difference between Unique Identifier received by Us and the name and surname / name of account holder, We shall have the right to refuse in execution of such Transaction order.
We shall not be liable for non-execution or defective execution of the Transaction if You provided Us with incorrect payment details and / or Unique Identifier of the Payee. If a Transaction order sent to Us contains errors, You shall contact Us immediately by e-mail using the e-mail address provided in Clause 30 below and / or through any other contact tools which We make available to You from time to time.
You shall bear all liability for errors made by You in the Transaction order. We shall not be liable for such errors of Yours and for any losses or damages that occur in the result of such errors, including the case when funds have been transferred to incorrect recipient.
You understand that once funds are credited to Payee’s account, the Transaction becomes irreversible and return of funds can only be completed if the recipient gives written instructions to return funds to You.
We will make reasonable efforts to recover the funds transferred to incorrect recipient. You accept that We may apply fees for recovery, as well as pass on You fees and charges of banks and payment service providers related to Transaction execution for their assistance in recovery process. We do not guarantee that recovery of funds will be successful, but in the event that collection of funds is not possible, We will provide You, upon written request, all information available to Us in order for You to file legal claim to recover the funds.
In the event that Transaction order received by Us does not contain sufficient information for the Transaction execution or contains errors, so that funds can not be duly debited or credited to the Payee’s account, We reserve the right to contact You (via verified e-mail address or phone number with Us) for specification of the accurate information on the payment details for the Transaction execution.
Transactions, including withdrawals and outgoing transfers, may require Your authorisation. In such a case We will execute the Transaction only after it is authorised by You. Transaction is considered to be authorised by You only if You have given consent to Us to execute the Transaction. You give a consent to Us to execute the Transaction enclosing Your e-signature, as detailed in Clause 7.1 above, and / or indicating OTP code sent to Your verified e-mail address or phone number with Us and / or by other Security Credentials that We provide or make available to You from time to time pursuant to Clause 7.2 above.
Notwithstanding above, You give Us a consent to return to the initial payer a full or partial amount of funds that have been credited to Your Genome Wallet if We have reasonable grounds to suspect that such funds have been received by You unlawfully, fraudulently or You did not provide information or documents supporting the Transaction at Our request or We consider such information or documents insufficient evidence of the Transaction or in the event We find the difference between Unique Identifier received by Us and the name and surname / name of account holder, as well as in other cases described in Clauses 12.1 and 12.2 below. You accept that no further authorisation or consent from You required for the return of funds that will be debited from Your Genome Wallet. You understand that for the return of funds according to this paragraph We may charge fees applicable to outgoing transfers, as detailed in Genome Fees and Charges.
Unless there is a problem with Our System, We will ordinarily receive Your Transaction order on the day when it was sent by You. If You send Transaction order on the day that is not a Business Day, it shall be deemed to have been received by Us on the following Business Day. If the Transaction order is received by Us on the Business Day, but not on the working hours, it shall be deemed to have been received by Us on the following Business Day. Genome working hours can be found on the Site.
Once You send Transaction order to Us to execute the Transaction, it will be assigned with “pending” status.
Your Transaction order can be revoked before it is executed or before the funds have been credited to Payee’s account. If You wish to cancel the Transaction, You should contact Us immediately after the Transaction was initiated (by e-mail using the e-mail address provided in Clause 30 below and / or through any other contact tools which We make available to You from time to time). We will cancel the Transaction if the funds have not been debited from Your Genome Wallet yet. Once the Transaction has been executed by Us, You can not longer revoke the Transaction order.
In the event that We agree with You on a particular date for execution of the Transaction order, You can revoke the Transaction order till the end of the Business Day before the agreed date of Transaction order execution.
You accept that We may apply fees for revocation (cancelation) of the Transaction order.
There is no overdraft facility available in Genome Wallet. We will execute the Transaction only from the available Balance of Your Genome Wallet. Before making any Transaction, You will need to check Balance of Your Genome Wallet, which must be sufficient to cover a particular Transaction, including Genome fees and charges relating to such Transaction and currency conversion fee (where applicable). If You do not have enough E-Money on Your Genome Wallet, You may not be able to create and send Transaction order to Us or We will refuse in execution of such an order. We will notify You about the refusal and reasons for it.
For the avoidance of doubt, if the Balance of Your Genome Wallet is less than the amount of the Transaction and Genome fees and charges or is sufficient only to cover Genome fees and charges relating to the Transaction execution and / or currency conversion fee (where applicable), We will refuse in the Transaction execution as after deduction of Our fees and charges there will be no funds to cover the Transaction itself. The same clause is applied in case You wish to redeem Your E-Money.
Transactions may be subject to additional checks and procedures carried out by Us, including without limitation a requirement to provide Us with the supporting documents for the Transaction confirming its economic background and benefits gained by the parties to the Transaction.
Where all the provisions set out in these T&Cs are met and unless We are otherwise instructed by Our internal policies and / or restricted or prohibited from doing so by law, We will execute the Transaction as per Your instructions:
For the purposes of withdrawal or outgoing transfer by means other than SEPA transfer when a withdrawal or outgoing transfer is made to an account held with a bank or payment service provider We may be specified as a payer. We shall not be responsible for the withdrawal or outgoing transfer once the funds are received by the recipient’s (Payee’s) payment service provider.
You agree that all fees and charges of the recipient’s (Payee’s) bank or payment service provider, as well as costs on currency conversion (where applicable) that the recipient (Payee) incurs for receiving of funds shall be covered by the recipient (Payee).
You accept that Transactions may be subject to limits applicable by Us to be in line with the security and legal requirements. We reserve the right to change the limits from time to time. You agree that if the amount of funds You wish to transfer does not fall under the Transaction limits applicable to Your Genome Wallet, You may not be able to create and send Transaction order to Us or We will refuse in execution of such an order.
You understand that recipient (Payee) of funds may be also subject to transaction limits and that this may affect the recipient’s access to the funds You intend to transfer. If the amount of funds You transferred does not fall under the transaction limits applicable to the recipient (Payee), the funds may be returned to You and will be credited to Your Genome Wallet.
When executing Your Transaction order, We shall transfer to the Payee’s payment service provider the information provided in the Transaction order.
You agree that Your phone number, e-mail address, Wallet ID or other Unique Identifier and / or other data required for the Transaction execution or provided in the Transaction order details will be displayed to the Payee of the Transaction and / or to the Payee’s payment service provider.
In the event that funds of the withdrawal or outgoing transfer are returned to Us in the result of unsuccessful Transaction, for whatsoever reason, such funds will be exchanged for E-Money issued by Us and credited to Your Genome Wallet. You accept that fees paid by You for the withdrawal or outgoing transfer are not refundable. You agree that because of Our fees and charges related to returning of funds, the amount of E-Money credited to Your Genome Wallet may be different from the amount of funds You originally transferred.
If You are not the intended recipient (Payee) of the Transaction and noticed that funds have been credited to Your Genome Wallet by mistake or without legal basis, You shall notify Us about the respective Transaction immediately by e-mail using the e-mail address provided in Clause 30 below and / or through any other contact tools which We make available to You from time to time. You are not entitled to dispose such funds.
We shall have the right to debit Your Genome Wallet on the amount incorrectly credited to it without Your consent or authorisation and transfer such funds to the Payer or their intended recipient. If the Balance of Your Genome Wallet is insufficient to debit the incorrectly credited amount from Your Genome Wallet, which means that You have disposed of such incorrectly credited amount, You will be required to top-up Your Genome Wallet on the amount of incorrect Transaction.
You understand that incoming transfers to Your Genome Wallet can be reversed. We shall have the right to reverse such payment if the Payer or Payer’s bank or payment service provider initiated a chargeback or otherwise reversed a payment which was transferred to fund Your Genome Wallet.
You can make Transactions using Supported Currencies of Your Genome Wallet (always subject to the available E-Money value in the currency selected by You for the Transaction).
If You wish to make the Transaction in a currency which is Our Supported Currency, but differs from the Supported Currency of Your Genome Wallet, which You wish to have debited, there will be a need in currency conversion.
To proceed with currency conversion, You will need to send a request to Us following the relevant on-screen instructions of Your Genome User Portal. You will be required to indicate amount of funds You wish to transfer and select Supported Currency of the Transaction. You will see currency exchange rate, formed in accordance with Clause 5.8 above, as well as amount of E-Money in the Supported Currency of Your Genome Wallet that We will use to purchase E-Money in the Supported Currency of the Transaction. If You agree with the proposed currency exchange rate, You will need to confirm the above listed details to complete currency conversion operation as per the proposed currency exchange rate before sending Transaction order to Us.
If You do not have sufficient E-Money in the Supported Currency chosen by You for the Transaction, but You have sufficient E-Money in another Supported Currency of Your Genome Wallet, We will not execute the Transaction until You give instructions to Us to convert that another Supported Currency into the Supported Currency of the Transaction.
The above currency conversion rules also apply where You wish to make a conversion between Supported Currencies of Your Genome Wallet irrespectively of execution of any Transaction.
If You are the Payer, after the amount of Transaction made by You is debited from Your Genome Wallet, We will provide You, without undue delay, with the following information:
If You are the Payee, after execution of the Transaction, We will provide You, without undue delay, with the following information:
We may apply fees for execution of Transactions and other related fees and charges depending on the type of Your Genome Wallet and the type of Transaction that You make or receive. Transaction fees are charged when the Transaction is executed. We also reserve the right to set excess Transaction activity fees if the number of Transactions on Your Genome Wallet is significant. You are required to check Genome Fees and Charges before making any Transaction.
Any Transaction You make or receive, including its details, Genome fees and charges, as well as currency exchange rate (where applicable) relating to such Transaction will appear in the history of Your Genome Wallet operations once it is completed. You should check history of Your Genome Wallet operations regularly and let Us know about any irregularities or questions You have without undue delay by e-mail using the e-mail address provided in Clause 30 below and / or through any other contact tools which We make available to You from time to time. Each Transaction is given a unique Transaction ID which You should indicate when communicate with Us about a particular Transaction.
At Your Genome User Portal You can create, free of charge, for Your own purposes, daily, weekly and monthly virtual reports on the Transactions. You accept that We may apply fees for the hard copy of the reports, as well as for the account statement to auditors or other third party (both hard and e-copy). Delivery of the hard copy of reports shall be paid by You.
*SWIFT TRANSFERS ARE TEMPORARILY UNAVAILABLE. COMING SOON.